Lauren Adams
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                                Purchasing FAQ


                                What payment methods do you accept?
                                My preferred method is through Paypal, which is the secure shopping cart that is provided through my website.  However, I do accept check or money orders.  Please contact me to arrange for these payment methods, it's no problem!

                                How are the paintings shipped?
                                All paintings on canvas are carefully packed and shipped via Priority Mail (whenever available) by USPS.  A tracking number is provided and the canvas(es) is/are insured for full retail value.  Extra large pieces (which are noted) will be shipped unstretched and rolled in a tube, due to prohibitive shipping costs for very large works.  These pieces can be taken to a frame shop and restretched, typically for minimal cost. 

                                All works on paper are shipped via Priority by USPS.  They are shipped flat and carefully packaged as not to bend the work. Every order is insured for full retail value.
                                 
                                I will confirm your shipping address and also send a shipping notice with tracking provided.  Your satisfaction is very important to me!  

                                How will I know when my painting will arrive?
                                All work is shipped within 5 business days (usually much sooner!) after the date of received payment.  I will email you twice, first to confirm your shipping address and last to let provide you with the tracking information for your piece(s).  Should any issues with shipping arise, I will work very closely with you and USPS to get them resolved as quickly as possible.

                                What about international shipping?
                                I gladly ship to international destinations via Priority International through USPS.  I will figure the cost for each person if you live outside the US.  Just send me an email and I will get back to you asap with an estimate. Tracking cannot be guaranteed for international customers, but your order will be fully insured and a customs number will be provided to you.  International buyers are responsible for any duty relative fees and UPS broker fees, which is not included in the shipping price.

                                Can I see more detailed shots?  I'd like to get a better feel for the paintings...

                                Picture
                                I can provide pictures of specific paintings by request, but above are some details of the way works are presented and wired.  All pieces are wired and ready to hang, requiring no framing as they are presented in a clean, gallery wrap style.  The only exception is if you are purchasing an especially large piece (over 34 x 28").  Due to their size, these works ship unstretched in a tube and will need restretched for display.

                                Do you accept commissions?
                                I'm sorry to say that I do not take on such commissioned works.

                                What about your return policy?
                                I want you to be completely happy with your painting, so I do accept returns or exchanges.  Refunds/Exchanges are given within 5 business days of receiving the work. Art must be returned in same condition with original packaging. The buyer will pay for return postage and insurance.

                                As a reminder, the computer screen may not display the exact original color of the painting. I keep the image as true as possible to the original piece, but slight variation in color may occur.

                                Copyright for all images and artwork is owned by the artist, Lauren Adams. The sale of artwork does not transfer ownership of copyright.

                                Please don't hesitate to contact me with any questions or comments!






                                info@laurenadamsart.com